Cookies Policy
Effective date: 05 November 2025
1Overview
This Cookies Policy explains how Zeltrionix ("we", "us", "our") uses cookies and similar technologies (including localStorage, sessionStorage, pixels, and SDKs) on zeltrionix.com and related services (the "Service"). It complements our Privacy Policy.
By interacting with our cookie banner or the preferences centre, you can manage consent to non-essential cookies as described below.
Controller: FERNBLAKE LIMITED (Company No. 16020960), Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF.
Contact: info@zeltrionix.com
Context: The Service enables transport bookings and payments (Visa/Mastercard) in GBP (£), EUR (€), USD ($); cookies support secure sessions, preferences, analytics and—if enabled—marketing/attribution.
2What are Cookies?
Cookies are small files placed on your device by a website. They help the site to:
- run essential functions (e.g., login sessions, CSRF protection),
- remember preferences (e.g., language, UI choices),
- measure performance and reliability, and—where you consent—
- enable analytics and marketing/attribution.
Similar technologies (treated similarly for consent) include: localStorage/sessionStorage keys, SDK identifiers, tracking pixels, and device/browser identifiers.
3Categories We Use
Necessary / Essential
Required for core functionality (authentication, security, session management, load balancing, consent logging). These do not require consent.
Functional
Remember choices (language, theme, optional saved shipment/booking inputs).
Performance / Analytics
Help us understand usage, errors, and page speed so we can improve reliability. Depending on the tool, we rely on consent or legitimate interests (with strict configuration) where appropriate.
Marketing / Advertising
Set only if you enable them; used for campaign attribution, remarketing, and measuring ad effectiveness.
Security / Anti-abuse
Detect unusual activity, mitigate fraud and bot traffic.
We comply with UK GDPR and PECR (Privacy and Electronic Communications Regulations) for placing and reading non-essential cookies.
4Typical Cookies & Storage Keys
Names and lifetimes can vary by release and provider. The current, authoritative list appears in the Cookie Settings panel.
| Name (example) | Purpose | Category | Typical lifetime |
|---|---|---|---|
| session_id | Maintains authenticated session | Necessary | Session |
| csrf_token | CSRF protection | Necessary | Session |
| consent_state | Stores your banner/settings choices | Necessary/Functional | 6–12 months |
| ui_prefs | Language, theme, layout | Functional | ~6 months |
| perf_metrics | Page performance & errors | Analytics | 1–3 months |
| campaign_src | UTM/campaign attribution | Marketing | 1–3 months |
5Consent and Lawful Basis
Essential cookies are strictly necessary and do not require consent.
Non-essential cookies (Functional, Analytics, Marketing) are set only after you consent via the banner or preferences centre, unless we use a tightly scoped analytics configuration relying on legitimate interests (no cross-site tracking, IP truncation, aggregated reports).
Our lawful bases may include performance of a contract (to run the Service), consent, and legitimate interests (e.g., service improvement, fraud prevention). Details appear in our Privacy Policy.
6How We Record and Retain Consent
When you save a choice, we record: the consent categories you selected, a policy/version reference, timestamp, IP address, and user-agent (for evidential purposes). We retain this record for at least 24 months, and up to 6 years in case of disputes, in line with our Privacy Policy and data-protection law.
7Third Parties and International Transfers
We may use third-party providers (for example: payment processing, analytics, hosting/CDN, email delivery, marketing/attribution) that set or read cookies/identifiers. Some providers may process data outside the UK/EEA. Where transfers occur, we implement appropriate safeguards (e.g., UK adequacy decisions, UK/EU Standard Contractual Clauses, and supplementary measures as needed).
A current list of third-party providers and cookie details is available in the Cookie Settings panel on our site.
8Managing or Withdrawing Consent
- Use the cookie banner or Cookie Settings link (site footer) to accept, decline, or customise non-essential categories.
- You can withdraw consent at any time in Cookie Settings; your new choice applies going forward.
- You can also clear cookies via your browser settings or use private/incognito mode.
Note: disabling certain cookies may limit functionality (e.g., you may be logged out or preferences won't persist).
9Do Not Track / Global Privacy Controls
If your browser sends Global Privacy Control (GPC) or similar signals, we will treat them as an opt-out from non-essential cookies where technically feasible and consistent with applicable law.
10Changes to this Policy
We may update this Policy (for example, when we add or change integrations). Material changes will be announced by a prominent in-product notice or email to registered users. The Effective date above will always reflect the latest version. Changes operate prospectively.
11Contact
Questions about cookies or this Policy:
Email: info@zeltrionix.com
Postal address: FERNBLAKE LIMITED, Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF