Privacy Policy

We respect your privacy. This Privacy Policy explains what personal data we collect, why we use it, how long we keep it, and how you can exercise your rights when using zeltrionix.com and related services (the "Service").

We collect only what we need to operate, secure, and improve the Service, and to arrange transportation with selected carriers.

We process personal data under the UK GDPR and the Data Protection Act 2018 on the following legal bases:

The Service uses automated processing to produce quotes (e.g., route/service eligibility, dimensional weight), generate documents, and surface tracking data.

Limited profiling may tailor available services or risk checks (e.g., flagging unusual usage patterns).

We do not make legal or similarly significant decisions solely by automated means. You may request human review of any support outcome at any time.

We share data only as necessary to operate the Service and perform your bookings:

• Carriers & logistics partners: to create and fulfil shipments (labels, waybills, scans, delivery)
• Customs & authorities: where required for export/import, security, or regulatory checks
• Payment processing: card acquirers/processors (Visa/Mastercard providers). We receive transaction references/status, not full card details
• Hosting & IT: secure cloud infrastructure, CDNs, storage/backups
• Product & support tooling: analytics (aggregated/pseudonymised where feasible), helpdesk, email/SMS delivery, error tracking, A/B testing
• Professional advisers & insurers: legal/accounting/compliance support, optional cargo insurance administration

Some providers and carriers are located outside the UK/EEA. Where transfers occur, we implement appropriate safeguards, such as UK adequacy regulations, UK/EU Standard Contractual Clauses (SCCs), and supplementary measures where appropriate. We do not sell your personal data.

We use cookies and similar technologies (including localStorage/sessionStorage) to run the Service, remember preferences, measure performance, and—where you consent—enable analytics/marketing. Essential cookies are necessary for core functionality and security.

For details and controls, please see our Cookies Policy (linked in the site footer).

We keep data only as long as necessary for the purposes described:

• Bookings, Wallet & transactions: at least 24 months, and up to 6 years where disputes, tax, accounting, insurance, or enterprise records require
• Account & profile data: while your Account is active and for a reasonable period after closure (typically up to 24 months), unless longer is required for legal or security reasons
• Logs & security telemetry: typically 6–24 months, depending on purpose and risk

Where feasible, we minimise, pseudonymise, or anonymise data and then securely delete it.

Subject to legal limits, you have the right to:

• Access your data
• Rectification of inaccurate data
• Erasure ("right to be forgotten")
• Restriction of processing
• Data portability
• Object to processing based on legitimate interests (including direct marketing)
• Withdraw consent at any time (for marketing, any special-category data you provided, and model-improvement opt-ins)

How to exercise: email info@zeltrionix.com from your Account email. We may request proof of identity. We aim to respond within one month (extendable by up to two months for complex requests, with notice).

We implement appropriate technical and organisational measures, including:

• Access controls, role-based permissions, and MFA for admin interfaces
• Encryption in transit (HTTPS/TLS) and at rest where applicable
• Network segregation, firewalls, and regular backups
• Logging/monitoring and incident-response procedures
• Vendor due diligence and contractual safeguards for processors

No system is 100% secure. We continuously improve our controls and promptly investigate incidents.

The Service is for users 18+. We do not knowingly collect data from children. If you believe a child has provided data to us, contact info@zeltrionix.com so we can delete it.

We may update this Policy from time to time. Material changes will be notified by email and/or a prominent in-product notice. Updates apply prospectively.